FAQ
What is the minimum order quantity for bulk tea purchases?+
Minimum order quantity is 100 kg per SKU for loose leaf tea, 500 units for pre-packaged options. Orders under 200 kg qualify for standard pricing; larger orders (500+ kg) receive tiered discounts. We can accommodate smaller trial orders of 50 kg at a 15% upcharge for sampling.
What are typical lead times for orders?+
Standard lead time is 15-20 days from confirmed payment to shipment. Custom packaging or blending requests add 5-7 days. Rush orders (7-10 days) available with 20% expedite fee. All timelines assume stock availability; seasonal items may require 25-30 days.
What payment terms do you offer for international orders?+
We accept 30/70 T/T (30% deposit upfront, 70% before shipment) for orders above 200 kg, or full prepayment via bank transfer for smaller volumes. Letters of credit accepted for orders exceeding 500 kg. Payment currency is USD; we do not accept cryptocurrency or online payment processors.
Can we customize packaging and branding?+
Yes. Minimum 200 kg per custom blend; packaging customization available starting at 300 units. Options include printed labels, custom tins, and branded vacuum pouches. Custom packaging incurs one-time design fee of USD 150 and 10-15 day lead time for production and quality checks.
What certifications and compliance standards do your products meet?+
All products comply with FSSC 22000, ISO 9001, and ASEAN food safety standards. Premium lines hold organic certification (ECOCERT or equivalent). Heavy metals and pesticide residue testing conducted per destination market regulations. Certificates of Analysis provided with each shipment; documentation ready for Southeast Asian import requirements.
What information do I need to provide to request samples or get a bulk pricing quote?+
To help us process your sample request or prepare an accurate bulk pricing quote, please provide the following details:
1. Product name and specifications – Include tea type (e.g., green tea, black tea, oolong), grade, form (loose leaf, tea bags, powder), and any specific quality or flavor requirements.
2. Sample quantity – Let us know how many grams or kilograms you need for evaluation purposes.
3. Target market / destination country – This helps us advise on applicable certifications, labeling requirements, and compliance standards.
4. Expected purchase volume – Your estimated monthly or annual order quantity (in kg or units) so we can provide the most relevant pricing tier.
5. Company information – Your company name, country, business type (importer, distributor, retailer, brand owner), and contact details.
6. Packaging and branding requirements – If you have specific packaging format, label, or private-label needs, please share them upfront.
You can send this information via our inquiry form or directly to our sales team. We typically respond within 1 business day.